GRAPEGEARS is a sales, marketing and customer relations platform
which enables efficient and coordinated wine sales anywhere, anytime, on any device.
Sell wine anywhere, anytime, without apps, downloads, or updates. Streamline orders from your Tasting Room, Web Site, or Event Locations on any PC, smartphone, or tablet. Manage multiple customers, open orders, split payments, and gratuities simultaneously.
Fully integrate your Website Shopping Cart with Products and Order Processing to manage sales, increase club membership, and maximize customer satisfaction. Display shop products as for sale, exclusive to club members, or completely hidden. Use Featured Products and Promo Codes for special offers on products, events or bundles.
View full histories of customer contact and spending, integrated with Calendar, Products, Events, and Membership and Auxiliary Clubs. Identify customer sources and referrals, and segment customers by specific preferences.
Newsletters & Social Media
Engage and communicate with Customers and Wine Club Members using Direct Marketing and Social Media tools. Manage images you’ve used on social media and your website in the Media Library. Build a consistent brand message with email templates and send newsletters which link directly to your Shop, Blog, Event Calendar, and Social Media pages.
Share public events with customers and manage private events such as staff schedules, meetings, and tastings via the Calendar.
Wine Club Management
Foster membership growth, increased sales, and better customer service with unlimited membership clubs and allocation models. Manage any number of clubs and exceptions quickly and easily with automated wine club shipments based on customer preferences and product availability.
Easily manage exceptions, shipping preferences, multiple delivery points, skipped shipments, pickup customers, and product inventory requirements with Membership and Auxiliary Clubs.
Release and sell limited production wine while providing your best customers a convenient way to accept their allocations online. Permit Club Members to modify their shipments, subject to rules you establish around product availability.
Track inventory (including wine in bottles, cases, and pallets) in real time across any number of bonded or tax-paid locations such as tasting room, warehouses, events, and winery, with whole-of-life product overview.
Access business reports such as Order Types, Sales Tax (by state or zipcode), Accounts Receivable, Gratuities, Credit Cards, Shipping, and Staff Performance. All reports and data can be exported, printed, or reviewed online by third-party advisors such as Compliance Consultants and CPAs.
Integrate with partner systems such as accounting, shipping, and compliance to share your marketing, sales, and customer data.
Secure your system with GrapeGears User Security, Encrypted Secure Sessions, and Host System Data Security.